L Arnold – September 2018

I cannot recommend Gail and the whole team at Charles Mac highly enough. As an anxious and clueless first time buyer, I often needed to telephone and clarify minor details regarding the mortgage arrangement with the team for my own understanding. Everybody answering the phone was polite and understanding, and I always received an answer and some reassurance (which was so appreciated!). Gail was also able to act on my behalf with the solicitor, ensuring all parties were working together for a smooth buying process. After a traumatic attempt to buy earlier in the year, working with Charles Mac made for the dream house-buying experience this time around (5 short weeks offer to completion). We were kept in the loop at every stage, by email, telephone and during face to face meetings, and securing the mortgage offer and sorting out surveys was as stress-free as it could possibly be! Their flexibility, honesty, dedication and level of care for their clients is unparalleled.