Meet The Team
Gail SmythPrincipal Mortgage Consultant
Gail has been in the industry for over 30 years, starting her journey working for a life assurance company in her home town of Portsmouth. She later moved to London where she worked for various mortgage brokers and was a highly successful Business Development Manager for a market leading mortgage lender. In 2012 Gail set up Charles Mac – The Mortgage Brokers.
Wishing to be different to her competition, Gail decided that Charles Mac would be a completely fees free mortgage broker, knowing how expensive it is for clients to move or refinance their existing mortgage arrangements. Gail is a firm believer that you don’t have to pay a broker fee to receive the best advice.
“Over the years the industry has become more transparent. Our clients know what the mortgage lender or life company pay us to do our job. Therefore, I see no need to charge our clients a further fee on top, for our service”
If you ever want to know why the business is called Charles Mac, please feel free to ask Gail and she will happily share her story with you.
“I am lucky to be part of so many peoples lives and their own individual journeys”
Mark GubbinsMortgage and Protection Consultant
Mark joined the Charles Mac team in autumn 2017, having previously worked as a Mortgage Advisor for a National Estate Agent. Since joining us he hasn’t looked back.
Always responsive to match the client’s needs, whilst striving to make the whole process easy and stress free. Often described by his clients as professional, personable, always happy to help and going above and beyond.
Mark will break down every step of the process for you and keep you updated all the way to completion.
Away from work Mark enjoys spending time with his family and exploring the great outdoors with his dog Dexter.
Chris CarlileMortgage and Protection Consultant
You won’t find a more passionate and dedicated individual than Chris. Fully supportive of the Charles Mac Concept, he truly believes that his long-standing relationships with his clients means that he is well positioned to make the process smoother for them as well as for any new relationships.
On top of having 6 years Estate Agency sales experience, he is an experienced Mortgage professional with over 10 years’ industry knowledge behind him. His work history ranges from being a Mortgage Consultant for a High Street Bank based in East Kent before becoming a respected Advisor for a Nationally recognised firm of Estate Agents based in Faversham.
Chris lives with his wife Lisa, his daughter Isobel, Teddy the Shih Tzu and Chloe the cat. Outside of work, Chris is a self-confessed geek who likes to read, watch movies and spend time with his family.
Ben JuryMortgage and Protection Consultant
We are proud to have Ben as part of our team at Charles Mac, bringing with him over 20 years experience in the financial services industry having worked in the Banking and Estate Agency sectors.
With clients from all segments of the mortgage market, Ben firmly believes that a good adviser must truly first get to know his client before exploring the options available.
He prides himself on his customer care, and building the long term relationships that are needed to ensure that all eventualities are covered, whatever life challenges may come along in the future.
Outside of work, Ben dedicates his time to his wife and two daughters which fill up most of his spare time and, in his own words, “he has a great and mixed choice of music”.
Elaine CookMortgage and Protection Consultant & Business Development Manager
Prior to joining Charles Mac as a Mortgage and Protection Consultant, Elaine worked in London for PwC. This has enabled her to pull upon her many years of management and knowledge from a corporate business development environment. This shines through when building trusted relationships with her clients and business referrers.
Elaine is an active networker and influencer across Kent and London.
Outside of Charles Mac, Elaine can be found sitting on the bankside fishing, with her Husband Leon and Jack Russell, Bella.
Manda HeartyCustomer Services
Manda has a wealth of industry knowledge, having over 30 years’ experience in the mortgage industry. Having set up and managed a mortgage desk to support advisers, she then became the highest performing Business Development Manager for a major mortgage lender, before joining Charles Mac.
Her charming manner backs up a highly focused, efficient and effective work ethic. She will go above and beyond to ensure that the clients’ desired outcomes are delivered as smoothly and swiftly as possible.
Vicky FaircloughCustomer Services
Vicky is a pivotal member of the customer services team and her strength is in the detail. She is responsible for ensuring that a mortgage offer is secured in a timely fashion and aids client when looking to exchange contracts and complete on their transaction.
She is a great team player and enjoys supporting all the mortgage brokers in their day to day roles.